Return Policy
1. Return Period
You have 30 days from the date of purchase to request a return. If more than 30 days have passed, unfortunately, we cannot offer a refund or exchange.
2. Eligibility for Returns
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- It must be in its original packaging.
3. Proof of Purchase
To complete your return, a receipt or proof of purchase is required.
Please do not send your purchase back to the manufacturer.
4. Partial Refunds (If Applicable)
Partial refunds may be granted for:
- Items not in original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
5. Refunds
Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within a few business days.
6. Late or Missing Refunds
If you haven’t received a refund:
- Check your bank account again.
- Contact your credit card company—it may take some time before your refund appears.
- Contact your bank—processing time can vary.
If you’ve done all of this and still have not received your refund, please contact us at:
📧 contactkiddoproof@gmail.com
7. Sale Items
Only regular-priced items may be refunded. Unfortunately, sale or discounted items cannot be refunded.
8. Exchanges
We only replace items if they are defective or damaged.
To exchange for the same item, email us at contactkiddoproof@gmail.com
9. Shipping Returns
You are responsible for paying your own return shipping costs. These are non-refundable.
If you receive a refund, the cost of return shipping will be deducted.
Depending on your location, exchange delivery times may vary.
If you are shipping an item worth over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.